“Change is the end result of all true learning”
We deliver our solutions through a network of experienced and trusted partners who share our philosophy, focus and desire to make a difference.
Maximum results in minimal time. That’s our aim for every person who attends a What's Your Edge? program.That’s why, along with our team of master facilitators, we partner with the very best of the best trainers and coaches to deliver outstanding results for you and your team. Our experts don’t just work from our specially designed programs, they know their stuff, and will engage and excite your team to new possibilities.
Consistent, Outstanding DeliveryWe're driven to deliver excellence across all of our programs, face to face, or online. Our facilitators attend train-the-trainer sessions to ensure consistent delivery of our high-end programs, making it perfect for clients with national or international rollouts.
We Can Facilitate Your ProgramsDo you already have great programs developed in house but no capacity to run them? We can match your program with one of our expert facilitators and deliver it for you.
I am enormously passionate about personal development and committed to giving “aha” moments where people say “Yes! I can do that to make a change”
Founding Director, Gabriella HorakGabriella is a much sought after, facilitator, trainer and keynote speaker, known for practical, down to earth solutions. She has worked with an extensive client list in Australia and Asia, spanning numerous industry sectors. Gab is at her very best when she is facilitating and loves nothing more (professionally) than coaching and mentoring business owners, teams and leaders to get their edge. She is a dynamic presenter who is generous with her time and knowledge. She is passionate about making learning stick which is why all Edge programs are designed with a combination of practical and easily implemented components and supported by small daily strategies to get lasting results. After 20 years working with large scale corporates in sales, service, communication, learning and development, Gabriella is now also helping small and medium businesses to build their reputation and get an edge on the competition.
OUR OFFERS TO YOU:
- Being able to bounce back in the workplace is vital, particularly in times of change..
- Everyone brings something different to a team: whether it be their style, approach or priorities. Complete a simple tool that will give you great insights into the contributions you make to a group
- Build on your coaching skills to enhance managing both positive and constructive coaching situations
1Understand what it means to be a great Manager
Use what you have learnt in the “Know Yourself” program to understand how others in the group can make their contribution.
2Exceptional Service Skills Customer engagement
A critical for the success of an organisation. Meet needs and exceed expectations of your internal and external customers. How to determine the needs of your customer Take personal responsibility to continuously improve service levels Describe critical elements of effective customer communication Manage the Moments of Truth – when customers form an impression of you and your organisation
3Customer Service Excellence Proven techniques
To ensure the highest level of business acumen from the moment a customer contacts you Provides a platform for exceptional customer service Develop standards for consistency Understand the power of positive language Control the direction of every interaction
4Manage with Meaning
Understand what it means to be a great Manager Understand the leadership challenge and the new functions of management Discover how you can prepare for and embrace the forces of change Identify your leadership profile and explore ways to use this knowledge to improve your success as a manager
5Accountability for Results
Understand what can be gained, for both you and the organisation, by taking responsibility for your actions. Improved productivity and benefits of being personally accountable What it means to be personally accountable How to be personally accountable
Gabby worked with us to design a training seminar for our business leaders. Gabby was authentic and the training was delivered in a way that was well suited to the group. Gabby's use of examples and "hacks" gave the participants easy actions to implement immediately and we did so the very next day.
The team at What's Your Edge? are best described as: a highly effective, results-driven, 'heart centered' well-oiled machine and as such I have continued to work with them for many years. The team has a unique ability to carefully understand business problems and effectively deliver sustainable solutions addressing various capabilities, presenting a learning and development offer that is pitched exactly to the audience.
I had the pleasure of Gab presenting for a company workshop. She is a very enthusiastic facilitator, speaks with great passion and had the whole room engaged throughout the day. She managed to simplify complex theories with easy to follow practices. At the end of the day walking out the room felt refreshed, armed with tips and tricks to run my work-life efficiently. I look forward to some more of Gab's coaching.