Customer Service Excellence

April 23, 2018
hotel industry tips

How to Achieve Success Culture in a 5 star* Environment

Providing exceptional customer service like the 5-star experience expected of a luxury hotel requires these 3 (three) essentials. Here’s how you can help your team achieve […]
February 5, 2018
what is accountability

Accountability: The Number 1 Habit for Success

Do you look at successful people and wonder how the heck they got there? Do you wonder how you can get/be/have that kind of success? There […]
January 15, 2018
dealing with difficult customers

Make Dealing with Challenging People Part of Your Success

No matter what industry you’re in or position you hold chances are you will have to deal with a tricky customer, client or colleague from time […]
November 14, 2017
Sales and business culture success

When Customer Service Drives Company Success Culture

What success strategy drives your company culture? For names like Tesla, Apple, Amazon, Marriott and Salesforce, where reputation and bottom line relies heavily on the experience […]
July 31, 2017

Profile your building clients to build rapport

Have you ever experienced a good real estate agent at work? It’s like a masterclass in customer service, marketing and sales. They exceed seller and buyer […]
June 27, 2017

Sales to Manager. Essential notes for leaders and stepping up.

Have you or a member of your sales team recently stepped up to a management role? These four leadership strategies will help you push past the […]