It’s a series wherein each episode the head of a company secretly investigates areas of their business by pretending to be a volunteer, or a work experience person, or someone who is considering buying into the business.
For the boss, the insights that come from diving in and getting to know the people at the frontline of processes, quality management, and customer relationships, is invaluable.
But what is also priceless is hearing the story of the employees and discovering what their values are, what motivates them, what’s happening for them personally and professionally.
On the journey, you get to connect with them and see their unique perspective and how valuable their situational intelligence is.
See, when you have a team that can see each other’s unique perspective, talents and values, magic happens. Greatness happens, individually, together as a team, and organisationally.
Mother Theresa best describes the clarity experienced when teams work collaboratively using their team intelligence with her famous quote “I can do things you cannot; together we can do great things.”
Great teams have trust, and despite the basis of deception between the CEOs and employees on Undercover Boss, it is from a space of trust that the truth comes out.
Like team intelligence, a culture of trust can do remarkable things for an organisation. However, as we all know so well, trust cannot be purchased with a discount before tax time; it’s got to be earned.
Research has shown however it is definitely worth the time invested. For people who trust each other are more productive, feel a higher degree of loyalty to their team and organisation, and also known to give outstanding service.
…with a respectful nod to the great Steven Covey of the book, The Seven Habits of Highly Effective People.
Demonstrate respect and genuine care for others. Respect the dignity of every person on your team, especially those who don’t do anything directly for you.
Try on a ‘what you see is what you get’ approach to your leadership style. Be transparent, open and authentic. Tell the truth in a way people can verify. Try to err on the side of disclosure, and don’t have hidden agendas or objectives. Never withhold information (unless you’re a CEO in Undercover Boss).
Make things right when you’re wrong, apologise quickly. Compensate where possible and demonstrate personal humility. Don’t cover things up. Don’t let your personal pride get in the way of doing the right thing.
Communicate person to person not position to position. Take the time to learn who your team members are and what they are doing for the organisation. Ask questions with a genuine interest in their role.
Demonstrate trust. Encourage people to be the expert they are. Tell them how their insight into the challenges and opportunities associated with their role is highly valued. Then let them step up. Let them share their knowledge and trust them to make a difference to the workplace environment.
1: Building trust is a fundamental element to a team or organisation’s success.
2: If you are a CEO, a leader or business owner, regardless of your industry or how established you are, there is nothing smarter than Team Intelligence™.
The What’s Your Edge? Team Intelligence™ (TeamQ™) program is all about teams working together intelligently to improve performance, communication, and ultimately ensure the retention of the best team members.