customer service tips
April 23, 2018
hotel industry tips

How to Achieve Success Culture in a 5 star* Environment

Providing exceptional customer service like the 5-star experience expected of a luxury hotel requires these 3 (three) essentials. Here’s how you can help your team achieve […]
January 15, 2018
dealing with difficult customers

Make Dealing with Challenging People Part of Your Success

No matter what industry you’re in or position you hold chances are you will have to deal with a tricky customer, client or colleague from time […]