Listen to understand: Pretty easy, I just have to keep quiet and not interrupt. In application, it’s a work in progress… I’ll get there.
Lasting positive impact: Having been here almost 10yrs and been a pivotal part of the tech department over the years to bring it from nothing to what it is today, I have nothing to worry about coming short if that ever become a metric or kpi. I put it forward at the workshop so everyone else could think of their actions in the long run.
We did another session this morning. It was interesting, I think we’re capturing the essence of our workshop just fine. I’m just interested to see the final product and how it will be rolled out/activated/permanently enforced.